Customer Comments..

These are some more things that our lovley customers have written to us since we started trading online in 2002....

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A day ahead of schedule. I just wanted to say thank you very much for organising it for me. It is absolutely lovely and so soft. The crystals are really pretty and should be perfect for the wedding.

Thanks so much for your help.

Ursula

 

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Hello Paul..... I got the Baby pink shawl today.... it's wonderful.....my grandmother love it.... I am very satisfy with your service... I really, really appreciate all the follow up and the patience you had to respond my concerns.... The shawl is great, not only the color (that was exactly like the picture) but the texture..I will be coming back to your company for more parshmina products.... Thanks and keep the good work...... Irina

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Hi Paul, Scarf arrived as promised,it is really lovely,and the colour is just right. Thanks Sue Taylor.

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hi paul

I just would like to say thank you for your help concerning the pashminas. today I received them and I am so happy ;-)

best regards simone

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Thanks Paul,

Its good to find excellent service like this - will recommend you to my friends and will definitely use pashmina-pashminas again!!

Many Thanks Sarah.

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Dear Paul

Here is the cheque for Candy Pink pashmina - lovely colour! You are right, when I got it out of the packet it wasfine - ..

Now considering myself a 'connoisseur of Pashes' I am amaszed by the poor quality of others in compariaon to yours - none of the ones I now feel belonging to friends are anything like as soft.

Hope you are well - and that business is going well - you really do offer a wonderful personal service, reassuring after some of the disasters/long waits I have experianced shopping over the Internet.

Regards Carolyn
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Thanks, yes got the refund e-mail.

You provide a great personal service and the no quibble returns is great as it's not always easy to judge a colour from the internet.

The pashmina I kept was certainly a necessity at a Valentine's Ball I attended at Lulworth Castle in Dorset as it must have been the coldest place on earth that night!

Thanks again

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Dearest Paul,

I received my pashmina yesterday and it is so beautiful and the perfect pink!

Thank you so much for the chat on the phone and for helping me choose the right shade of pink. I am already looking forward to my next purchase! I will be recommending your on-line shop to all my friends and colleagues.

I wish you all the best for your business although I am sure you will not need too much. Please continue making such beautiful luxurious fabrics available to everyone! Thank you so much and I will be in touch soon.

My Kindest Regards,

Dalisa Collins UK & Nordics Territory

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Dear Paul King,

Thank you very much for sending me the shawl. My sister is obviously delighted with it and the 'Baby Blue' colour is perfect.

She has already received many compliments, particularly regarding the quality and the name of your company has been passed on.

Yours sincerely,

Jane Merritt

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Hi. I am so pleased with my pashmina. I ordered it on the spur of the moment a few days before setting off to Cornwall to get married. It arrived on the morning of the day we left, a week ago today and was invaluable in keeping the chill off on the big day. It matched my outfit perfectly too. I was amazed by how warm it is to wear and it was very windy and chilly down there. We had a lovely day and it was the perfect excuse for getting a gorgeous pashmina. I am so pleased with it. I would recommend your products with excellent speedy delivery to anyone!

-- Marion

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Dear Paul
Have never in my life bothered to comment on a Company's service until now .... HUGELY impressed by My Pashmina.
Five (perfect!) items all delivered in less than 24 hours from ordering, thanks so much.
Just wondering how long before I can resist buying a few more!
Will definitely recommend you to everyone I know, plus complete strangers on the streets!
Well done.
Lucy

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Paul,

Just a note to say how pleased I am with both your company's product and the service I received. The pashmina is lovely, and it arrived very quickly--quicker, in fact, than an order I had placed the same day from a company here in the United States. I'll certainly not hesitate to recommend your company to friends.

Thanks, Helen Putre

koratcat@fastmail.fm

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Hi Paul > > Just wanted to confirm that I received the green pashima's today - thank you SO much for helping me out here. I haven't posted one back yet as I wanted to take them home to see what colour fits best with the outfit for the wedding. I think the stole is winning at the moment and so will post back > the scarf to you on Tuesday. > > You offer a brilliant service and I will certainly be recommending you to all my friends! > > Have a great Easter. > > Kind regards > Karen
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Hello Paul,

Just to let you know that this arrived with my Mum this morning and she's really pleased with it. Also, your BBC offer should be going on our intranet site shortly (and the orders start flooding in....!)

Thanks Emma

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Dear Paul

Thank you very much for finding just the right colour. IS 1075 is a super colour and exactly what I wanted

The shawl itself is absolutely lovely - wonderfully soft and certainly one of the nicest I have seen yet. My friends are most envious.

Thanks again Helen Hewitt

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hi Paul

I was delighted to receive my pashmina which you posted so promptly. The colour is a soft black and as such is more flattering then the Last Black. it is so warm and light and feels very luxurious belying the competitive price

Fran

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Paul --

The wrap arrived on Monday, it is beautiful and exactly what I expected. Thanks for the great product and service! Sincerely,

Evelin

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Hello Pual,

Just wanted to let you know that my pashmina arrived yesterday and I'm really pleased with it. It is lovely and will go fantastically with my wedding dress.

Many thanks Emma

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Hi Paul!

Thank you so much for sending me my replacement pashmina. The large pashmina is perfect and the colour is just right.

I was very impressed by your friendly, personal and efficient service and will definitely be recommending your web site to my friends!

Regards Emma

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Dear Paul,

In my excitement I forgot to mention one thing - the shawl cost me CND$ 109 or thereabouts after the exchange - MUCH cheaper than shawls featured on US and Canadian sites (of course, this particular one was on sale, but a normal price would still come in much cheaper than anything else I have seen).

I am used to British goods being a lot more expensive than their equivalents here, so this was a nice surprise!

Trisha

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Dear Paul,

My pashmina arrived today (27 Feb.) and I am delighted with it!

Even better - our post office (in a small town just outside Ottawa) did not charge anything extra. The shawl was my present to myself from earnings as an occasional substitute teacher at my kids' school (first earnings in a long, long time!).

I was determined to get myself something luxurious, something out-of-the-ordinary. I will definitely be ordering another one sometime soon and I would definitely recommend your site.

Thanks again, it was nice to get a personal message from you, all the best with your business.

Trisha Doyle

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Dear Paul

The 70/30 Scarves are brilliant, thanks.

Charlotte

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Good Morning Paul,

Just a quick email to say a big Thank you - I received my pashmina yesterday and am really chuffed with the colour.

The quality is just lovely, far superior to any other I have seen.

I am really impressed with the professional response to my initial enquiry and speedy delivery and will recommend My pashmina company anytime.

Alhough I wasn't sure just how to wear it a first, I think I have sussed it now !

Kind regards, Gaynor Wood

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Thanks Paul for all your efforts - you deserve to make your 'fortune' - because you really care about your customers - unlike some snotty-voiced and toffee-nosed firms!!!!

Carolyn
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Thanks Paul

You were extremely helpful (+ incredibly swift!).

Will probably be ordering something else at some point.

Thanks very much,

Louise Shellard
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Paul,

I'm sitting here with my lovely shawl wrapped around me.....thanks so much for your assistance which certainly helped me making the tough decision about which colour and size I should have.

I'm really chuffed with my choice......it was obviously worth it!!

many thanks

rona

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Dear Paul

Thank you very much for sending the pashmina so quickly.

We ordered it on the Wednesday afternoon and received it on the Thursday morning!

It is lovely and my daughter very much appreciates it.

Mrs I V Redding
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Dear Paul

I received a phone call from my mother this morning saying that the blue pashmina that I ordered from you has arrived.

Thank you, it arrived much sooner than I expected and she seems delighted with the size, colour and quality.

Best wishes,

Caroline.

Hello Paul

Thank you so much for the gorgeous pashmina. I very much appreciate your kind offer to keep the larger one, which I will do.

I understand that you are a new business and I wish you every success. I will certainly recommend you to anyone I can think of, and will very definately be ordering more from you.

I was delighted to receive my order so soon after placing it. If the baby pink shawl is the quality of all your other goos, then I don't think you will go far wring. It realy is lovely.

Thank you for your courtesy in calling me about my order, and for your offer of a different style pashmina. It was much appreciated.

Good luck and every success with your business.

best regards, Sylvia Orwell

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Good Morning Paul,

Just a quick email to say a big Thank you - I received my pashmina yesterday and am really chuffed with the colour.

The quality is just lovely, far superior to any other I have seen.

I am really impressed with the professional response to my initial enquiry and speedy delivery and will recommend My pashmina company anytime.

Alhough I wasn't sure just how to wear it a first, I think I have sussed it now !

Kind regards, Gaynor Wood

 

How about some shopping ?

More..

My friend in America received her pashmina today and is delighted.

Thank you very much.

Suzanne Mills

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Dear Paul,

I am delighted with my new pashmina scarf. It was great to have your advice and expertise on what I was actually looking for, and I was particularly impressed - and grateful - for your endless patience and cooperation as we struggled to find exactly the right shade of 'dark red' that I needed. Sending to Nepal for one specially was beyond the call of duty! Definitely a company with the needs of the individual at heart!!

We will recommend you to others with enthusiasm.

Many thanks,

Katharine King

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Dear Paul,

I have sent the pashmina on to my daughter and she loves it. Did I tell you the story? She did very well at university and unfortunately was in India for her graduation, so I bought, in a wonderful Kashmiri shop in Shimla, a beautiful paisley pashmina as a congratulations/guilt present. At Christmas time this year she had her handbag stolen from her in the street – with the pashmina in it of course. We were all very upset as it was so unusual and of such sentimental value. Now we have replaced it so satisfactorily we are all very pleased!

Many thanks for being so helpful.

Julia

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Hi Paul,

just wanted to say thanks so much for letting us both come to yours on Saturday, it was very kind of you. The pashmina is fab (have worn it constantly since!) and I think Julie is equally pleased with hers (despite the fact that she hadn't intended on buying anything at all - she blames me!).

Kind Regards, Haddy

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Bonjour Paul,

I received this morning my pashmina,so blue,so bright,so light.It's such a pleasure to have it in my hands.And you mailed it so quickly!

I'm afraid i'll be addict and sure I 'll order another one very soon.

Francoise.
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Dear Paul,

Many thanks for such swift and kind service.

Will definitely promote your business amongst friends and family and will almost certainly be coming back to buy things for other people.

Best wishes for your continued success

Christina

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Dear Paul

I would like to say that I have been very imressed with both the quality of the stole and the service you offer so I will definately be visiting your websitein the future and I have already told several friends about it.

Your sincerely

Mrs H Butler

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Dear Paul,

just to let you know that I am absolutely delighted with my beautiful pashmina - it arrived exactly in time for Christmas and beautifully packed - thank you, you will be hearing from me again!! -

Cheers, Daisy
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Dear Paul

Firstly, I'd like to say how wonderful your pashmina are - SO soft and really intense colours. Secondly, your service has been brilliant. I gather you've been really helpful to my mother on the phone and, after I wasn't very keen on the original colour you sent, you managed to send the replacement in time for me to open on Christmas Day. So, thanks very much. Pashmninas might not be quite as fashionable as they were but mine is so soft that I find it hard not to wear it all the time!

I found your website via Google and just from the tone and the recommendations (let alone your very reasonable prices), I could see I had found a good thing.

I will very happily recommend your service. Thanks once again and I wish you much luck with your business.

Kind regards

Sarah Barr
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Hi Paul,

Your service is GREAT!! Feel free to use my comments on your website :)

It’s still a bit longer than I’d prefer, so if it really is ok, and you really do have a smaller one in the same colour arriving next week, then I’d like to swap.

I’ll get the original one posted back to you today - many many thanks.

Merry Christmas to you too!

Angharad

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Thank you for sending me the pashmina as requested and so promptly. The colour - capri - is absolutely beautiful and completes an outfit I shall be wearing to a wedding in Australia next month. It is just what I wanted - something light and colourful.

Margaret Rhodes

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Hi Paul!

Just a note to say that my shawls arrived today.

Thank you so much for your help in getting them here before Christmas. The colours are stunning and I’m sure that my sister and mother will love them. Once again thank you for your assistance.

Wishing you a Merry Christmas and a happy, healthy and peaceful new year.

Kathy Bordean

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Hi Paul,

Thanks for responding, it’s amazing how a little communication can put your mind at rest,

(I’m having problems with other sites I placed orders with and as yet they have not responded!)

Anyway, I have literally just received the pashmina and am delighted, so thank you very much. Incidentally, for next time, is the 100% pashmina the warm one?

Thanks again and have a great christmas and a blinding hogmanay.

Lisa

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Hey Paul! I bet you can guess what I am going to write: I received the second pashmina today! Fantastic! It must be softer than my girlfriend's skin (don't tell her I said that)! I have to admit, I was a bit worried ordering over the internet at a shop I had never heard of. Especially because I ordered two products from you for a fair bit of money... But it was well worth it! I have already recommended you to a few friends and colleagues of mine, so I hope business from Holland will be coming your way. As you know, I too am a salesman. If you ask me what the most important things are in sales: 1. follow up on agreements made with clients; 2. honesty. 3. customer service/satisfaction. You've succeeded in all three points, so my guess is you are walking the right path. Make sure you stay on that path Paul! Good luck to you and your business, and have a merry Christmas! Regards, Arnout Koning PS: If she lets me, I will send you a pic of my girlfriend wearing the pashmina. She's a model, so I am guessing you won't object :-)

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Hi Paul, Thanks for the prompt delivery of the pashmina I ordered last week. I am very pleased with the colour and the quality of the scarf and indeed the efficieny with which my order was dealt. I shall certainly use your site again and will recommend it to my friends. Kind Regards Karen

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Dear Paul, Just wanted to confirm I received my Pashminas (over a week ago !) and they are lovely colours. I had never bought a 100% before - only 70/30. The 100% are much "fluffier" and less "rigid" than the 70/30s and are almost not as "smart" to look at. I might go back to 70/30 next time !! is that the silk that does the "smart" trick ?? Anyway, I'm not complaining about your work !! The order was fine ! the colours great and the timelines correct. Look forward to working with you again and good luck for the business. Best regards. Moira

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It is just Fantastic!!! Bellissima!!! Just Perfect!!

Now if I hadn't have been wasting time surfing the 'My pash' site I would never have found it (can't give you the credit for this one!!).

The contrasting fringing in pink just wunderbar! Returning other/s tomorrow - only opened this one when I returned home tonight - will decide on others in morning.
Thanks so much for your patience .and Happy Easter to all at My Pash! Carolyn

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Will def. recommend you to friends as quality & service are 1st rate.

Antonia

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dear Paul,

I received the two pashminas, they're both great and look fantastic, I will surely talk about them to my friends here in Italy and as soon as possible I'll purchase other pashmina shawls.

I'm very happy to have known you thanks a lot.

greetings from Italy Antonella

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Very many thanks
Will certainly let my friends know about your company & excellent service.
Biddy

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Hello Paul,

I've got my scarf and I LOVE IT!! Thank you so much - you've been great. I will certainly spread the word to as many people as I can!

Best wishes for the New Year,

Angharad

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Thank you very much for the pashima you sent to us.

It was of excellent quality and was by far the best Mother's Day present! Good luck for the future and if I need another pashima I'll know were to go!

Regards,

Adrian Freeman

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Good morning Paul,

I just wanted to thank you for the super quick refund for the baby pink pashmina, unfortunately had it been a little lighter it would have been perfect, but I would also like to say my beige (2 ply) and black pashmina's are fantastic.

I have been telling all my friends about your website,

Once again thank you very much

Caroline

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Hi,

This is just to let you know that my two pashmina's arrived safely this morning, and I'm very pleased with their quality.

Thank you

Jean Lewis

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Hi Paul,

Got your parcel this morning and I can only admire your determination to find me the right colour! I think we may have cracked it! So thanks opnce again and I shall be returning the other two as soon as possible. I shall certainly recommend you to any friends who need a pashmina!

Ros Plosker

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Dear Paul

The 70/30 scarves are brilliant, thanks.

Charlotte Dewhurst

Dear Paul

Thank you very much for finding just the right colour. IS 1075 is a super colour and exactly what I wanted

The shawl itself is absolutely lovely - wonderfully soft and certainly one of the nicest I have seen yet. My friends are most envious.

Thanks again Helen Hewitt